The best way to contact our support team is from within the Settings menu of Undead World: Hero Survival. Tap your profile icon at the upper left from the main menu, then tap the Settings tab on the profile screen.
In the Settings menu, tap HELP.
Your email program will automatically open and create an outbound message to our support team. A good amount of text will auto-populate in the email. At the top are instructions to you, but at the bottom are important details our team will need in order to find your profile data and assist you.
The crucial information comes after "PLEASE DO NOT EDIT BELOW THIS LINE"
Please do not delete or edit any of the text below this point, as it contains the information our team will need.
Tap at the top of the message to place your cursor anywhere above that section, and type your message to our support team, advising them of your issue or question.
After you send the email, you will automatically receive a registration email from our help site tool, Zendesk. Please follow the prompt in that email to complete your Zendesk registration.
If you require assistance at a time when you are unable to launch the app, you can email the team directly at firstname.lastname@example.org.
Want to chat with other players and share strategy tips? Join the official Undead World Discord server!